Refund Policy & Procedure

Youth Fee Refund Policy

Full or partial refunds may be issued for the following reasons:

All Seasons

  • A player’s family is transferred to another city, province or country prior to or during the season.
  • Hardship cases (will be adjudicated on an individual basis by the LSA Board of Directors – compelling evidence must be provided).

Fall Season

  • A player withdraws prior to September 20.
  • A player withdraws to play for a BCSPL team.
  • A player withdraws due to medical reasons prior to December 31st (must provide doctor’s note).

Spring Season

  • A player withdraws prior to the second week of scheduled activities.
  • A player withdraws due to medical reasons prior to the mid-point of the scheduled activities (must provide doctor’s note).

Other LSA Programs

  • Refund policy will be set specific to the program but will follow the guidelines contained within this policy.

When the withdrawal is partway through the season, the refund may be pro-rated based on time played.

No refunds will be issued in the following situations:

  • U10 and below - a player voluntarily withdraws on or after October 15th.
  • U11 and above - a player voluntarily withdraws on or after September 20th.
  • A player withdraws after the start of the season to join a different team.

BC Soccer portion of fees will not be refunded under any situation after September 28th of the fall season.

To Request a Refund

In order to receive a refund, please provide and submit the following information to

Email Subject: Refund Request for {your child's full name}

Please copy and paste the following into the email and complete the requested details:

  • Player's Full Name:
  • Date of Birth: 
  • Full Name of Payee:
  • Mailing Address:
  • Did you receive a family discount? (Do you have other children still registered at Lakehill) Yes  or  No
  • Did you receive the early registration discount? Yes  or  No
  • Reason for refund: (please provide details, including all information requested in the policy above)
  • Payment Type: Paypal, Cheque, Cash, or e-Transfer
  • Phone:

For questions, please contact our club registrar.

All refunds may be subject to:

  • A $25 non-refundable administration fee.
  • All applicable district/BCSA registration fees paid.
  • Any other expenses incurred by LSA including uniform fees, PayPal or other financing fees or any other fees which are not refundable to the club.

Players who are on pooled teams and are "loaned" from a pooling partner are governed by the policies of the club they registered (paid) with. This refund policy applies to any player who registered (paid) with the Lakehill Soccer Association and includes out-of-boundary (transfer) players. Players that cannot be placed on a team within the club by the start of season are entitled to a full refund. Where the Club is not able to place a player the player may request a release to Lower Island Soccer for placement at a district authorized club/team. LSA will work in the best interests of affected players when the club is unable to provide an appropriate playing opportunity.

This policy is subject to change at the discretion of the LSA Board of Directors.

*Senior team players are subject to league specific refund rules. Contact the Director of Senior Teams for details.

Refund Principles

The principle behind our refund policy is to allow a reasonable period of time following registration for parents to withdraw, while still safeguarding the long-term financial stability of the club. To give our parents a greater understanding of the implications of refunds, we would like to take this opportunity to briefly outline our cost structure.

Approximately 35 per cent of a competitive player’s fee goes to the Lower Island Soccer Association (LISA) and BC Soccer Association (BCSA) in the form of player fees. These fees are set by LISA each season and make up a significant portion of the club’s fixed costs. Of the remaining fee monies, a large portion of a player’s fees are spent on soccer equipment such as uniforms, balls, kit bags, cones, medical supplies, and other related items. There are also significant expenditures relating to player development (Technical Staff), game management (referees/officials), club administration, facilities maintenance (turf field refurbishing, nets and goals, etc.) that must be covered by player fees. Finally, a small percentage of fees are set aside for “rainy days”, to allow the club to remain solvent in the event of an extraordinary drop in registration or sudden, unexpected increases in equipment or other costs. Like any community organization, we must take steps to ensure we will be here to serve our families well into the future.

It is also helpful for parents to understand that Lakehill team fees, as well as other costs, must be paid well in advance of the start of the season. For this reason, it is extremely difficult – and in some cases impossible – for us to issue refunds after these substantial bills have been paid.

In providing this explanation, we hope to avoid any misunderstandings about our refund policy. If you have any questions, please do not hesitate to contact the Lakehill Board of Directors.

Thank you for taking the time to understand our refund policy.